Customer Care Representative

RESPONSIBILITIES

• Answer a high volume of inbound customer inquiries regarding price plans, billing, payments, credit questions, scheduling energy deliveries and service calls

• Make outbound calls to existing customers to enhance their customer experience

• Work half-day Saturdays on a rotating basis (seasonal)

• Ability to cross-sell services to existing customers

• Coordinate monthly customer budget billing

• Assist with company mailings

• Coordinate / own other miscellaneous admin projects

• Track information for weekly/monthly/yearly reports

• Document all customer information in our company software

• Enter leads in Lead Management system

• Work with other departments to resolve any customer issues

• Achieve company’s customer retention goals

SKILLS REQUIRED

• Enjoy working with customers

• Ability to manage difficult or emotional customer situations

• Be an active listener and ask probing questions

• Excellent written and verbal communication skills

• Ability to work independently as well as part of a team

• Must be able to adapt to frequent changes or delays

• Must be detail oriented, self-motivated and organized

• Must have intermediate skill levels in Microsoft Word and Excel

• Must become proficient in Microsoft windows based software (Great Plains v8.0)

EXPECTATIONS

• Passionate about building positive working relationships with employees and customers

• Live our company core values of:  Caring, Teamwork, Integrity and Ownership

• Provide a superior level of customer service to all our existing and potential customers

REQUIRED EXPERIENCE

• Customer Service:  3 years

For more information about our job opportunities and to apply,

please contact us here or call us at 203.364.5816.